Privacy Policy
HYWICOM (hereinafter referred to as "we", "us" or "our") recognizes the importance of privacy to you and respects your privacy. Please read and understand this Privacy Policy (hereinafter referred to as "this Policy") before submitting any personal data to HYWICOM. This Policy applies to the websites owned and operated by HYWICOM. It describes the information practices of HYWICOM's websites, including what information is collected, how such information is used, with whom it is shared, and how it is protected.
This Policy explains how we process your personal data, but it may not cover all possible data processing scenarios. HYWICOM's websites may contain links to other websites. HYWICOM assumes no responsibility for the privacy practices or content of these third-party websites.
We have formulated this Policy to help you understand the following:
1. How HYWICOM collects and uses your personal data
2. How HYWICOM uses Cookies and similar technologies
3. How HYWICOM discloses your personal data
4. How to access or modify your personal data
5. How HYWICOM protects your personal data
6. How HYWICOM processes children's personal data
7. Third-party providers and their services
8. How your personal data is transferred globally
9. How this Policy is updated
1. How HYWICOM Collects and Uses Your Personal Data
Personal data refers to information that can identify an individual either alone or when combined with other information. Such data is directly provided by you to us when you use our websites, products or services, or interact with us—for example, when you create an HYWICOM account or contact us for support. We may also obtain it by recording how you interact with our websites, products or services (e.g., through technologies like Cookies) or by receiving usage data from software running on your device. Where permitted by law, we may also obtain relevant data from public and commercial third-party sources. The data we collect depends on how you interact with HYWICOM, including the websites you visit or the products and services you use, and may include your name, gender, company name, job title, address, email address, phone number, login credentials (account name and password), photos, and identification documents. We also collect information you provide to us and the content of messages you send to us, such as search queries you enter or questions/information you provide to receive customer support.
You may be required to provide your personal data when using HYWICOM's products or services. In certain cases, you may choose not to provide personal data to HYWICOM, but if you do so, HYWICOM may be unable to provide you with the relevant products or services, or respond to or resolve your issues.
We may use your personal data for the following purposes:(a) Creating an account.(b) Fulfilling your transaction or service requests, including processing orders; delivering, activating or verifying products or services; providing training and certification and managing and processing training and certification results; participating in online or offline events; making changes at your request or providing information you have requested (e.g., marketing materials, whitepapers for products or services); and providing technical support.(c) Contacting you with your consent; sending you information about products and services that may be of interest to you; inviting you to participate in HYWICOM events, market research or satisfaction surveys; or sending you marketing communications. You may unsubscribe from such communications at any time if you no longer wish to receive them.(d) Sending you important notifications, such as notices about operating system or application updates and installations.(e) Providing you with a personalized user experience and personalized content.(f) Authenticating and managing suppliers and business partners, and communicating with or conducting business with them.(g) Conducting internal audits, data analysis and research to improve our products and services.(h) Analyzing business operational efficiency and measuring market share.(i) Troubleshooting errors if you choose to send us error details.(j) Synchronizing, sharing and storing data you upload or download, as well as data necessary to perform such uploads and downloads.(k) Protecting the security of our products, services and customers or users, and implementing and improving our loss prevention and anti-fraud programs.(l) Complying with and enforcing applicable legal requirements, relevant industry standards or our policies.
HYWICOM may also collect and use non-identifiable data. Non-identifiable data refers to data that cannot be used to identify an individual. For example, HYWICOM collects aggregated statistical data, such as website traffic. HYWICOM collects this data to understand how users use its websites, products and services, thereby enabling us to improve our services and better meet customer needs. HYWICOM may, at its sole discretion, collect, use, process, transfer or disclose non-identifiable data for other purposes. We will make every effort to separate your personal data from non-identifiable data and use the two types of data independently. If personal data is mixed with non-identifiable data, the combined data will still be treated as personal data.
When HYWICOM processes your personal data, we will comply with applicable legal requirements and process it based on appropriate legal bases, including:
· Processing your personal data to perform a contract when responding to your transaction or service requests;
· Processing your personal data based on your consent;
· Processing your personal data for purposes such as contacting you, conducting marketing or market research, improving our products and services, and implementing and improving our loss prevention and anti-fraud programs, based on our legitimate interests or those of third parties. These legitimate interests include enabling us to manage and operate our business and provide our products and services more effectively; protecting the security of our business, systems, products, services and customers; internal management and compliance with internal policies and procedures; and other legitimate interests described in this Policy;
· We may also process your personal data to comply with and enforce legal obligations.
·
2. How HYWICOM Uses Cookies and Similar Technologies
2.1 Cookies
To ensure the proper functioning of our websites, we may occasionally store small data files called Cookies on your computer or mobile device. A Cookie is a plain text file stored by a web server on a computer or mobile device. The content of a Cookie can only be retrieved or read by the server that created it. Each Cookie is unique to your web browser or mobile application. Cookies typically contain an identifier, the name of the site, and some numbers and characters. With the help of Cookies, websites can store user preferences and other data to better serve users. HYWICOM uses Cookies for the same purposes as most websites or Internet service providers—namely, to improve the user experience. Cookies enable websites to remember a user's single visit (using session Cookies) or multiple visits (using persistent Cookies). They also allow websites to save settings such as the language, font size and other browsing preferences of your computer or mobile device. This means you do not need to reconfigure your preferences every time you visit. Without Cookies, a website would treat you as a new visitor every time you open a web page. For example, if you log in to a website and then navigate to another page, the website would not recognize you and you would be logged out again. HYWICOM will not use Cookies for any purposes other than those described in this Policy. You can manage or delete Cookies according to your preferences. For more information about Cookies, please visit AboutCookies.org.
In addition, we may use local storage objects (LSOs) such as Flash Cookies and HTML5 to store content information and preferences. Vendors and partners that provide certain features or display advertisements on our websites based on your browsing activities may also use LSOs such as HTML5 to collect and store information. Various browsers may offer their own management tools to delete HTML5 LSOs.
You can delete all Cookies stored on your computer, and most web browsers include a feature to block Cookies. However, if you do so, you may need to manually change your user settings each time you visit our websites.
3. How HYWICOM Discloses Your Personal Data
In cases where certain services are provided by HYWICOM's authorized partners, HYWICOM will share your personal data with such partners as described in this Policy. For example, when you purchase HYWICOM products online, HYWICOM must share your personal data with logistics service providers to arrange delivery or with partners to provide services. In addition, as a global company, we may share personal data among other language versions of HYWICOM's websites.
HYWICOM may also disclose your personal data to relevant law enforcement agencies or other government authorities if required by applicable law or in response to legal proceedings. HYWICOM will also disclose your data when there is a reasonable need to do so—for example, to perform a contract, or where we believe disclosure is necessary and appropriate to prevent physical harm or property loss, or to investigate potential or actual illegal activities.
4. How to Access or Modify Your Personal Data
You should ensure that all personal data you submit is accurate and correct. HYWICOM will make every effort to maintain the accuracy and completeness of personal data and update it in a timely manner.
Where required by applicable law, you may have the right to access and obtain specific personal data we hold about you; request that we update or correct your inaccurate personal data; object to or restrict our use of your personal data; and request that we delete your personal data. If you wish to exercise these rights, please click here to provide feedback to us online. For security purposes, you may be required to submit a written request. We may refuse to process requests if we have reasonable grounds to believe they are fraudulent, unenforceable or would infringe upon the privacy rights of others.
Where required by applicable law, if HYWICOM processes your personal data based on your consent, you have the right to withdraw your consent at any time. However, withdrawing consent will not affect the legality or validity of our processing of your personal data based on your consent prior to withdrawal, nor will it affect our processing of your personal data based on other appropriate legal bases.
If you believe that our processing of your personal information does not comply with applicable data protection laws, you may contact the relevant data protection authority. For contact information of data protection authorities in the EU, please refer to: http://ec.europa.eu/justice/article-29/structure/data-protection-authorities/index_en.htm
5. How HYWICOM Protects and Retains Your Personal Data
HYWICOM attaches great importance to the security of personal data. We adopt appropriate physical, administrative and technical safeguards to protect your personal data from unauthorized access, disclosure, use, modification, damage or loss. For example, we use encryption technology to ensure data confidentiality; we implement protection mechanisms to prevent malicious attacks on data; we deploy access control mechanisms to ensure that only authorized personnel can access personal data; and we conduct security and privacy protection training courses to enhance employees' awareness of the importance of protecting personal data. We will make every effort to protect your personal data, but please note that no data transmitted over the Internet can be guaranteed to be 100% secure. Therefore, although we will take appropriate measures to protect your personal information, HYWICOM cannot guarantee or warrant the security of the information you provide to us or obtain from our websites. You therefore use our websites at your own risk. In the event of a personal information security incident, we will promptly notify you and report to the regulatory authorities in accordance with legal requirements.
We will retain your personal data for the period necessary to achieve the purposes described in this Policy, unless a longer retention period is required or permitted by law. The retention period may vary depending on the scenario, product and service. The criteria we use to determine the retention period include: the time required to retain personal data to fulfill the business purpose, including providing products and services, maintaining corresponding transaction and business records, managing and improving the performance and quality of products and services, ensuring the security of systems, products and services, responding to potential user inquiries or complaints, and troubleshooting; whether you have agreed to a longer retention period; and whether there are special requirements for data retention under laws, contracts, etc. We will retain your registration information for as long as your account is necessary to provide you with services. You may also choose to cancel your account. After you cancel your account, we will stop providing products and services based on that account and delete your corresponding personal data unless there are special legal requirements to retain it.
6. How HYWICOM Processes Children's Personal Data
Our products, websites and services are primarily intended for adults. Children may not create their own user accounts without the consent of a parent or guardian. In cases where children's personal data is collected with parental consent, we will only use or disclose such data if permitted by law, explicitly consented to by the parent or guardian, or necessary to protect the child. If HYWICOM discovers that it has collected children's personal data without prior verifiable parental consent, it will take steps to delete the relevant data as soon as possible.
7. Third-Party Providers and Their Services
To ensure a smooth browsing experience, you may receive content or web links from third parties outside HYWICOM and its partners (hereinafter referred to as "third parties"). HYWICOM has no control over such third parties. You may choose whether to access the links, content, products and services provided by third parties.
HYWICOM cannot control the privacy and data protection policies of third parties, and such third parties are not bound by this Policy. Before submitting personal information to a third party, please review the third party's privacy policy.
8. How Your Personal Data is Transferred Globally
HYWICOM is a global company. Where permitted by law, we may share your personal information within HYWICOM (including subsidiaries, affiliates and parent companies) or with our suppliers and business partners, and may transfer the information to other countries or regions where we conduct business. In addition, because we may not have data storage centers in your country, your personal data may also be transferred to and stored in data centers located outside your country. In such cases, HYWICOM will take measures to ensure that the data we collect is processed in accordance with this Policy and applicable legal requirements. This includes, when personal data of data subjects located in the EU is transferred to a country or region not recognized by the EU as having an adequate level of data protection, HYWICOM will use various legal mechanisms such as signing standard contractual clauses approved by the European Commission, requesting your consent for the cross-border transfer of personal data, or implementing security measures such as data anonymization prior to cross-border data transfer.
9. How This Policy is Updated
HYWICOM reserves the right to update or modify this Policy from time to time. If there are changes to our privacy policy, we will post the latest version of the Privacy Policy here. If we make material changes to the Privacy Policy, we may also notify you of the changes through various channels, such as posting a notice on our websites or sending an email to the email address specified in your account. Where required by applicable data protection laws, we will also seek your consent for any material changes that affect how we use your personal information. We recommend that you review this page regularly to stay informed about our latest privacy practices.